About

Andrea Wilkof

Profile

Content Producer with demonstrated success in content publishing and design. Specific strengths in interpersonal skills, effective communications, team collaboration and dedication to resolving customer issues. Self-motivated and passionate with proven ability to produce engaging content.

Skills

Technical

Adobe Create Suite
Microsoft Office Suite
HTML, CSS, JavaScript
DITA XML Language
Zendesk CRM tools

Languages

French, fluent working proficiency
Italian, conversational
Japanese, conversational

Experience

Creative Associate

Nest Labs, a Google company

Jul 2014
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Present

Writes and copy edits error and beta testing pages. Responsible for transitioning legacy product content to new product platform's knowledge base user content experience. Manages and writes copy for print and web user facing installation guides.

Member of collaborative team responsible for maintenance and upkeep of product content across 5 article classes. Prioritizes and manages content updates post product release, averaging two releases or announcements per month.

Marketing Content Associate

Dropcam, (now a Nest company)

Mar 2014
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Jul 2014

Help Center Manager responsible in the creation and maintenance of over 100 support articles for user, ensuring product voice consistency. Created style guides for social medial and support center content increasing consistency.

Edited and organized training forum for new hires decreasing onboarding time from 5 to 3 days. Supported two product feature releases per month, averaging 4 content articles published. Authored scripts and assisted in production of 9 video tutorials, cameoing in two; published to DropCam’s YouTube channel reaching over 50K social media users. Copyedited sales and marketing materials, including new packaging and web content, in French and English.

Support Writer

DeNA ~ Ngmoco

Apr 2012
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Mar 2013

Established technical documentation across three levels of gaming entities; collaborated with product and marketing teams to develop help center for partnership gaming enterprises.

Liaised with game designers and producers to create a minimum of 20 articles per proprietary game releases, averaging three per month. Monitored user forums and escalated user feedback to appropriate engineering teams, streamlining the escalation process by implementing updated change request documentation.

Education


2007

Bachelor of Arts in Fine Arts

University of California, Santa Cruz

Emphasis in Digital Photography
Minor in Literature


2011

Technical Writing Certificate

UCX, University of California, Berkley Extension

Portfolio

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DropCam Blog

Post
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DropCam Support

Knowledge Base Article
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DropCam Blog

Post

DeNA Support Center

Article
Portfolio Image

Zoosk Support

iPhone App Tutorial

Contact